FAQ

I need help with this website! How can I get in contact with someone at this company?

We are here to support you! Our website is available 24/7 for your shopping convenience. If you require any assistance, have questions or experience difficulty placing an order, please call us or email us. We will get back to you within a few hours of your email or the very next business day.
Email: invitationsbyyvonne@gmail.com
Phone: (516) 932-9600

Where is Yvonne’s Invitations & Favors located?

Our office showroom is located in Long Island, New York in Nassau County. We would love to have you stop in! No appointment is necessary. Walk-ins are always welcome! However, if you would like to set up an appointment with us, please contact Yvonne directly at (516) 932-9600.

Yvonne’s Invitations & Favors LLC.
252 West Old Country Road
Hicksville, NY 11801
(516) 932-9600

You can also email us at invitationsbyyvonne@gmail.com

What are your Hours of Operation?

We are currently operating the following schedule in our shop:

Tuesday:   10:00 am – 5:30 pm
Wednesday:   10:00 am – 5:30 pm
Thursday:   12:30 pm – 8:30 pm
Friday:   10:00 am – 5:30 pm
Saturday:   11:00 am – 5:30 pm
Sunday & Monday:   By Appointment Only

Shop hours are subject to change without notice, unless you already have a confirmed appointment with us. Please call ahead of time for availability. If you require an off-hour appointment, we can accommodate. Just call us to set an appointment at (516) 932-9600.

I’m hesitant about ordering my invitations online. Should I be???
Don’t be! What sets Yvonne’s Invitations & Favors apart from the competition is our acclaimed personalized & friendly service with attention to detail. We will work with you each step of the way, click-by-click, from start to end, until your order is complete to your satisfaction! We offer flexible phone appointments to work with you one-on-one, daytime, evenings and weekends. Our type of personalized service, you will not find anywhere else!

What happens if I find an item from this shop cheaper elsewhere?
We will gladly beat any competitor’s pricing! Just let us know where you found the same item. Unfortunately, this does not apply to our Etsy Shop product.

How soon will I get my order?

Most of our social invitations and stationery will print and ship the same day. Some invitations may have a production time of 3-5 business days due to its intricate and detailed nature, or drying process involved. Business Stationery & Office Products will ship in approximately 5 – 7 days. Custom orders and made-to-order product can take more time. If you are unsure of the production or shipping time of your order, please contact us.

NOTE: Most invitation/stationery orders are shipped UPS Ground Service. Be sure to add on the appropriate shipping time (2-7days) to your order’s production time based on your location and shipping service level. For an expedited shipping service, please indicate method in special instructions section within the checkout process. All Etsy Shop orders ship 2-Day Priority Mail through the United States Postal Service. Please allow enough time for your order to arrive to you in time for your event, based on production & shipping lead times. Shipping upgrades are possible at extra cost. Rush order fees may apply.

What are Promo Codes?
Promo codes are discount codes that are advertised, entitling customers to receive special discounts. Codes/discounts may vary, depending on the type of promotion we may be advertising at a particular time. Customers need to enter the promo codes at checkout in order to receive the discount.

Where do I find these Promo Codes?
Discount codes are advertised randomly throughout bridal publications, bridal online sites and on our facebook pages. If you do not have a promo code and would like to receive one, please contact us and we will gladly let you know if we are running a promotion that particular day or week that you can take advantage of.

Do you offer Discounts or Special Rates to Event/Party Planners?
Yes, we do and would love to work with you! Please contact us for further details.

What Collections are Excluded from Discounts?
Discounts exclude the following invitation collections: Disney, Jean M., Royal Doulton, Precious Moments, Chloe B., Naturally Ever After, Paper Duvet, Exclusive Collection II, Red Leaf Papers and Internet Exclusive. Discounts are also excluded from any custom, made-to-order product and Etsy Shop product.

¿Se ofrecen servicios en español?
Si, nosotros ofrecemos servicio personalizado y amigable en española nivel nacional, para la comunidad Hispana. Les ofrecemos servicio rápido, con atención al detalle. La mayoría de los pedidos se imprimirán y enviarán el mismo día. Dependiendo de la invitación, clientes pueden recibir pruebas de sus ordenes al instante a través de Internet, gratis.. Para aquellos que quieren servicio personal durante el proceso de pedido internet, se les ofrece citas flexibles por teléfono en espanol, durante el día, tardes y fines de semana. Trabajamos con usted hasta que su orden está completa, a su plena satisfacción.

What is your refund policy?
Because of the customized and personalized nature of most of our product, there are no refunds. For invitations, if you have any doubts at all about how the final presentation will look, we strongly suggest you purchase a professional proof from us at a small fee. Once you review and approve the proof (with or without changes), we will then place your order into production. Once your order is put into production, changes cannot be made. If you are ordering customized Etsy Shop product, we will automatically provide a proof to you at no extra charge, on most items.

What form of payments do you accept?
We accept Visa, MasterCard and PayPal as forms of payment. We do not accept checks, money orders or wire transfers. Payment in full is due at the time your order is placed.

Do you offer Calligraphy?
Although we do not provide “hand-calligraphy”, we offer you an alternate more convenient and less expensive addressing online service where we professionally imprint your envelopes to give it that high-quality “hand-addressed look”.